FREQUENTLY ASKED QUESTIONS
Hey! Thanks for checking out our FAQ page. These are the most commonly asked questions we receive, so we thought it would be a good idea to post them for everyone to see. We pride ourselves on honesty about our business and think you’ll find these most helpful when ordering from us. Any additional questions you may have, please feel free to give us a call or shoot us an email and we’ll get you an answer ASAP. We aim to please and strive to make ordering from our website or call center a painless and happy process.
Ordering & Shipping Questions
Are the prices on your website in US Dollars?
They sure are! We’re located in the United States and all of the prices on the site are in US Dollars. For the latest currency exchange rates, please contact your local bank for updated information.
How long do international orders take to arrive?
Well, that all depends on where you’re located. We ship to Europe and Asia daily and orders typically arrive within 10-14 business days. Canada, Mexico, and South America can arrive in 7-10 business days. We’ll do our best to safely and securely ship your order to your international destination as quickly as possible. Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.
Unfortunately, we no longer are shipping to Australia. While we regret any inconvenience this may cause customers, we have had to implement this change to our shipping policy.
Is shipping free for orders going outside the US (international) also?
As much as we’d like to ship everything for free, the international restrictions and costs prohibit us from doing so. We do however maintain the lowest international shipping rates as possible to ensure fast, safe delivery.
When do out-of-stock items usually become available to purchase again?
Our inventory changes rather quickly and a lot depends on what popular brands and styles are in high demand. Call our customer service department for the VIP treatment and we’ll do our best to track down what you’re looking for.
What if I receive a defective item?
We try our best to make sure that does not occur, but stranger things have happened. We have protocols in place that can aid in rectifying any discrepancies with your order. If you have received an item you think is defective or not functioning as expected, simply contact us within 5 days of receiving by Clicking Here.
How can I track my order?
Upon completion of your purchase, we will send you a confirmation email and a follow-up with the tracking information.
Can I return my purchase?
Yes, you can return merchandise purchased on our website. Our return policy is 30 days, and merchandise must be returned with all original packaging, unworn and in brand new condition. To start the process, please contact us Monday – Friday 9 AM to 5 PM EST at 1-866-655-5558, or email customer service at firstname.lastname@example.org for further inquiries. For more information, please view our Return Policy here.
Do you offer the ability to split payments across two payment methods for my purchase?
Not at this time, but we are looking into adding this feature. There are costs associated with multiple payment types used in the same order and that raises prices.
How do I find your best offers & discounts?
The absolute best way to save the most money on your purchase is the receive our shopping alert email newsletters. Sign up here and you’re guaranteed to get first dibs on the best selections and exclusive pricing we have to offer on in-stock products. Please be advised that you can only use one coupon per order. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). Additionally, we are not responsible for coupon errors or price mistakes. Unfortunately, in order to maintain the absolute best pricing we can share with our customers, we limit the use of promotional codes on purchases. If you are browsing our selection online, you can also use the "sort by price" feature at your convenience.