FREQUENTLY ASKED QUESTIONS
Hey! Thanks for checking out our FAQ page. These are the most commonly asked questions we receive, so we thought it would be a good idea to post them for everyone to see. We pride ourselves on honesty about our business and think you’ll find these most helpful when ordering from us. Any additional questions you may have, please feel free to give us a call or shoot us an email and we’ll get you an answer ASAP. We aim to please and try extremely hard to make ordering from our website or call center a painless and happy process.
Ordering & Shipping Questions
Are the prices on your website in US Dollars?
They sure are! We’re located in the good ‘ole US of A and all of the prices on the site are in US Dollars. For the latest currency exchange rates, we recommend using Google’s currency converter which is up to the minute and quite reliable.
How long do international orders take to arrive?
Well, that all depends on where you’re located. We ship to Europe and Asia daily and orders typically arrive within 10-14 business days at the most. Canada, Mexico, Australia and South America take even less time. Of course, there are expedited shipping options you can use at checkout if you’re in a rush or give us a call and we’ll do our best to safely and securely ship your order to your international destination as quickly as possible.
Is shipping free for orders going outside the US (international) also?
As much as we’d like to ship everything for free, the international restrictions and costs prohibit us from doing so. We do however maintain the lowest international shipping rates as possible to ensure fast, safe delivery.
When do out-of-stock items usually become available to purchase again?
Our inventory changes rather quickly and a lot depends on what popular brands and styles are in high demand. Call our customer service department for the VIP treatment and we’ll do our best to track down what you’re looking for.
What if I receive a defective item?
We try our best to make sure that DOES NOT EVER happen to you, but stranger things have happened. So if it does, no problem! If you have received items you think is defective or not functioning as expected, simply contact us within 5 days of receiving by clicking here.
How can I track my order?
Upon completion of your purchase, we will send you a confirmation email and a follow-up with UPS tracking information.
Can I return my purchase?
Yes, you can return merchandise purchased on our website. To start the process, please contact us Monday – Friday 9 AM to 5 PM EST at 1-866-655-5558. or email customer service at email@example.com for further inquiries. For more information, please view our return policy here.
Do you offer the ability to split payments across two payment methods for my purchase?
Not at this time, but we are looking into adding this feature. There are costs associated with multiple payment types used in the same order and that raises prices. We don’t like doing that at all.
How do I find your best offers & discounts?
The absolute best way to save the most money on your purchase is the receive our shopping alert email newsletters. Sign up here and you’re guaranteed to get first dibs on the best selections and exclusive pricing we have to offer on in-stock products.